Return and Refund Policy
Xcakoosfcz® Return and Refund Policy
We want you to be completely satisfied with your purchase from Xcakoosfcz®. If, for any reason, you are not satisfied, we accept returns within 180 days of receiving your order.
Return Address
3rd Floor, Building A, Industrial Complex,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District, Shenzhen, China
Postal Code: 50317
United States
Return Conditions
To be eligible for a return, items must meet the following criteria:
Items must be in their original condition
Items must be unused and undamaged
Items must be returned in their original packaging
Please include the following items in your return package:
Your order number
The reason for the return
Order Cancellation
You may cancel your order within 2 days (48 hours) of placing it.
If the order has not yet shipped, we will process the cancellation within one business day.
Once the order has been processed or shipped, it may no longer be possible to cancel it.
Return Shipping Costs
If the return is initiated by the customer, the customer is responsible for return shipping costs.
The exact shipping cost depends on the chosen carrier.
If the return is due to an error on our part (e.g., damaged items or incorrect products), we will cover the return shipping costs.
Refunds
Once your return is received and approved, the refund will be issued to the original payment method.
Refund processing time: 5 to 10 business days
This timeframe may vary depending on your bank or payment provider.
Refunds are always issued to the payment method used when placing the order. You may receive a notification or SMS from your payment provider once the refund has been processed.
Important notes
Please keep your proof of return shipment until the refund is finalized.
We accept no responsibility for lost return packages that lack tracking information.
Customer Service
If you have any questions, please contact our customer service team:
Email: service@xcakoosfcz.com
We are always happy to help.